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  • jhon.doe@heineken.com
  • Jhon Doe

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Oh hops! 🍻 This feature is currently enabled for a select group of lucky folks. If you need access or have questions, just click 'Contact us' and send a note my way!

I'm Hoppy, your friendly Gen AI Assistant!

I'm here to help you with all the information and questions you have about Heineken and more.

Let’s start by walking you through how things work around here.

I’ll set you up to get the most out of my skills.

It won’t take more than 3 minutes.

Are you ready?

Great! Let's get started

Great! Let's get started by covering the basic interface controls.

First, try to ask one question at a time. I can only search for one answer at a time, so please give me a moment to find what you need before asking another question.

You can always reset your current conversation by clicking the refresh symbol in the bottom right of any message. Resetting the conversation will erase any memory I have of our prior messages. You should use it if you aren't getting the answers you're looking for or if my responses are being too heavily influenced by previous questions you've asked.

If you'd like to start a completely new topic, click New Chat in the top left corner. All your conversations are automatically saved, so you can always return to this one later from the chat history in the left-hand menu.

Your feedback helps me improve. You can use the thumbs up or thumbs down buttons below any response:

  • Thumbs up when an answer is helpful. This helps my team understand what information and responses are most valuable to you.
  • Thumbs down when something isn't quite right. You can then provide additional details to help us learn how we can do better.

If anything goes really wrong, click “thehelp button” to the right of the feedback buttons in the bottom left of any message to find my support team’s contact information.

Ready to talk about the best ways to ask questions so I can find you the information you're looking for?

Perfect! I've got a few final tips for you.

To help me provide more relevant answers, you can set up your Preferences using the Profile button below any of my responses. Preferences allow me to learn details such as your preferred name and primary OpCo or country, helping me tailor guidance to the processes and information most relevant to you right from the start.

If you regularly work with multiple OpCos, you can personalize your experience in your User Profile by selecting up to four OpCos from the Assigned OpCos list. This helps me prioritize the most relevant information for your searches. If you'd rather keep your searches broader, simply enable the Global Search checkbox below to search across all available OpCos.

If you're looking for specific data, make sure to include details such as:

  • Opco
  • Stream
  • Domain
  • Time period

The more context you provide, the better I can help.

Other than that, feel free to chat with me just as you would with any other colleague. If my first answer isn't quite what you were looking for, don't stop there. My knowledge is pretty wide, and I often just need a little more context from you to find the right answer. Keep the conversation going, add more details, and let's work together to get you what you need.

You've made it through the onboarding! Thanks for spending this time with me. I look forward to working with you and helping you find the information you need.